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Terms and Conditions

Terms and conditions for online orders at www.boutiquecosmetique.com

We would like to inform you about our general terms and conditions that regulate how we process and process your purchases.

  1. CONCLUSION OF THE CONTRACT AND DELIVERY OF ARTICLES

1.1 For online orders on www.boutiquecosmetique.com, the contracts are only concluded in the Dutch, French or English language. When you order "Boutique Cosmétique" articles, you sign a contract with Dräke bvba, Dennenboomstraat 3, 9300 Aalst, Belgium; VAT: BE 0470.763.467 1.2 To purchase an item, and therefore to place an order, you will have to add the item to your shopping basket. You can then choose the number you want to order from the item. You will then have to enter your customer details, choose the delivery method and payment method, and if necessary use your promotional code. Afterwards you can check the detail of your order and, if necessary, trace and correct input errors before you place the order. By clicking on "Order and pay", you place a binding order for the items in your shopping cart and you commit to paying it. After you have placed your order, we will immediately send you a confirmation of your order by e-mail. The contract is binding as soon as you have received confirmation of the order from us. For items that have to be paid in advance, the contract is binding as soon as we have received payment of the full purchase price and shipping costs. These items will only be shipped as soon as we have received payment of the full purchase price and shipping costs. We therefore ask you to pay the full amount due immediately upon receipt of the confirmation of the order, and at the latest within 7 calendar days. 1.3 Please note that our obligation to deliver your order is exceptionally suspended in the following situation because it is considered a situation of force majeure for us: the late or incorrect delivery of the stock by our suppliers, whereby we have nevertheless followed the appropriate ordering procedures, and this only if the late delivery by our suppliers is not due to a prior shortcoming by us, and if we have informed you without delay this situation. In addition, we may not have accepted the purchase risk with regard to the ordered items. 1.4 If items are exhausted in our stock, we will refund you without delay any payment you have made. We can not be forced to buy the ordered items elsewhere as we do not accept the purchase risk. Any liability for unavailable items will in any case be limited to the amount you paid for the unavailable items that we will refund you without delay. 1.5 We accept orders and only deliver within the EU. When time periods are expressed in working days, working days mean every day from Monday to Friday, excluding statutory holidays. 1.6 Delivery times indicated are indicative and not a deadline. Boutique Cosmétique (Dräke bvba) is never liable for any damage resulting from exceeding delivery times. 1.7 Boutique Cosmétique (Dräke bvba) reserves the right to make partial deliveries so that an order is sent in two or more shipments. 1.8 Boutique Cosmétique (Dräke bvba) uses a minimum delivery time of 1 day and a maximum delivery period of 30 days. After 30 days, the consumer has the right to dissolve the agreement without written notice of default, this only in case of non-delivery of complete orders, if a partial delivery has taken place, termination is no longer possible. 1.9 Incorrect delivery: the customer undertakes upon delivery to check whether the delivered product meets the agreement. If the customer, upon receipt, notices that the delivered item does not correspond with the order, he must contact us by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. within 2 days.

  1. PRICES, SHIPPING COSTS AND OWNERSHIP TRANSFER

2.1 The prices stated on the date of the order apply. The prices are in Euro, including VAT and excluding shipping costs and any payment costs. 2.2 The items remain our property until full payment of the purchase price and, if applicable, the shipping costs. 2.3 The risk relating to the product passes to the customer at the moment the customer has received the product from the courier. 2.4 We as seller are responsible for all damage to your order during the delivery of your online purchase, even if the courier service caused it. But please note: if you accept the delivery, we will no longer be liable for the items. In other words: do you accept (or someone you indicated) the package? Then you agree with its current state. You will not receive a refund for damage that you identify later, such as breakage, scratches, cracks or stains. Therefore always follow the following procedure: check your package immediately while the courier waits for a moment. If it is damaged, then refuse it.  2.5 The shipping and packing costs for packages are charged by Boutique Cosmétique (Dräke bvba) as shown in the paragraph below (including VAT):

  • Packaging and shipping: Benelux
    • FREE
  • Packaging and shipping: EU
    • €10purchase price of €50 > FREE
  • Packaging and shipping: outside the EU
    • mid 2019 (or This email address is being protected from spambots. You need JavaScript enabled to view it.)
  1. PAYMENT

3.1 We generally accept the following payment methods: credit cards, debit cards, Maestro and payment by bank transfer. We reserve the right not to accept certain payment methods for a specific order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with the payment transaction. 3.2 In case of purchases with credit card, the purchase on your credit card will be charged when we proceed with the shipment of your order. 3.3 The non-payment or incomplete payment of the invoice on the due date leads to the start of an internal and external recovery procedure. For each payment reminder sent by Dräke bvba (Boutique Cosmétique) a fixed administrative cost of 7.00 EUR will be charged. On any amount that has not been paid (in full) on the due date, statutory interest will be charged by operation of law and without prior notice of default from the due date until the date of full payment. Dräke bvba also reserves the right, without prior notice of default, to claim a fixed fee of 10% of the invoiced amount with a minimum of 40 euros. For any late repayment by Dräke bvba, you are entitled to a fixed compensation of 10% without prior notice of default, as well as statutory interest on the amount due. Disputes concerning the payment or execution of deliveries fall under the exclusive jurisdiction of the courts of the judicial district of the seat where Dräke is located (9300 Aalst). 3.4 You agree that you will receive invoices and credit notes in electronic form only.

  1. DISCOUNT COUPONS

4.1 Discount coupons are vouchers that can not be purchased, but are issued during advertising campaigns; their validity period is limited in time. 4.2 Discount coupons can only be redeemed once in the context of an order and only within the specified period. Discount coupons may not be used to purchase gift vouchers. Please note that a minimum purchase value may be required for the use of discount coupons. 4.3 The value of the items must equal or exceed the value of the discount voucher. If the discount voucher is insufficient for the value of the items, the difference will have to be paid through one of the accepted payment methods. The value of discount coupons will not be paid in cash, nor will they result in interest. Discount coupons will not be refunded if all or some items are returned. 4.4 Discount coupons can only be redeemed before you finalize the order. If you want to redeem a discount coupon, you will have to enter your promotional code during the ordering process, and more specifically when you choose your payment method before you proceed to payment. After payment it is no longer possible to use retroactive discount coupons. Discount coupons may not be passed on to third parties unless specifically stated in writing on the discount voucher itself. Unless otherwise agreed, it is not possible to cumulate multiple discount coupons. 4.5 If you have used a discount coupon with your order and, as a result of a cancellation by you, the total value of your order becomes less than or equal to the value of your discount coupon, we reserve the right to charge you the original price. to count for the items you retain.

  1. GIFT CARDS

5.1 Gift vouchers are vouchers that can be purchased. They can only be redeemed to purchase "Boutique Cosmétique" articles from Dräke and can not be used to purchase other or more gift vouchers. If the value of the gift voucher is insufficient for the value of the order, the difference will have to be paid through one of the accepted payment methods. If the value of the gift voucher exceeds the total price of your order, we will credit the difference as credit to your customer account. 5.2 Gift vouchers and credits can only be used before you finalize your order. If you want to use a gift voucher, you will have to enter your gift code during the ordering process, and more specifically when you choose your payment method, but before you pay. After payment it is no longer possible to use vouchers retroactively. 5.3 The value of the gift vouchers will not be paid out in cash, and will not yield any interest; not even when you exercise your right of withdrawal. 5.4 Please visit your customer account at www.boutiquecosmetique.com in order to redeem your gift vouchers and use them on your customer account or to consult your credit balance.

  1. LEGAL RIGHT OF WITHDRAWAL WITH REGARD TO "BOUTIQUE COSMETIQUE" ARTICLES

if you purchase "boutique cosmetics" articles, please read and follow the following information and guidelines.

Information about the right of withdrawal: 6.1 You have the right to withdraw from the contract within 14 days without giving any reason and without costs (except for the costs mentioned in articles 6.4 and 6.7). The cancellation period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically owns the last good. 6.2 In order to exercise the right of withdrawal, you must inform us (Dräke bvba, Dennenboomstraat 3, 9300 Aalst, Belgium or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.) of your decision to withdraw from the contract by means of an unequivocal statement. You can use the attached model withdrawal form (Article 6.10), but you are not obliged to do so. If you make use of this option, we will immediately send you a confirmation of receipt of your revocation on a durable medium (eg by e-mail). In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Exception to the right of withdrawal 6.3 You have no right to cancel the contract if your order consists of sealed goods that are not suitable to be returned for reasons of health protection or hygiene (eg cosmetics and their accessories that make contact with skin or hair) and whose seal after the delivery is broken. After opening or changing the safety packaging that covers the article completely or partially, you can no longer renounce the purchase. In other words: cosmetic products and their accessories where contact with skin or hair is made are so-called hygiene products and may only be returned if they are unopened (so the packaging and sealing must still be intact) and the product must be unused.

Consequences of the withdrawal: 6.4 If you cancel the agreement, you will receive all payments you have made at that time, including delivery costs (with the exception of any additional costs resulting from your choice for a different delivery method than the cheapest standard delivery we have offered) without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, from us back. 6.5 We will pay you back with the same payment method with which you made the original transaction, in accordance with article "refunds", unless you have explicitly agreed otherwise; in any case, no costs will be charged for this refund. 6.6 You must immediately return the goods to us (Dräke bvba, Dennenboomstraat 3, 9300 Aalst, Belgium or by email: service @) without delay, but in any case no later than 14 days after the day on which you decide to cancel the agreement. boutiquecosmetique.com) to return or hand over. We recommend that you use the return label included with your order. This return label can also be printed from the "revocation" section on www.boutiquecosmetique.com. You are on time if you return the goods before the 14-day period has expired. 6.7 Only if you use the return label provided by us for shipping from the country where the delivery has been made, will we bear the return costs. If you do not use the return label that we have provided, you will have to pay for the return yourself. Please note that in that case the costs will largely depend on the applicable price of the sender of your choice. 6.8 We may wait with refund until we have received the goods back, or until you have shown that you have returned the goods, whichever comes first. 6.9 You are only liable for the depreciation of the goods resulting from the use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. 6.10 If you wish to withdraw from the contract, please complete this form and return it to us:

MODEL FORM FOR REVOCATION

To: Dräke bvba, Dennenboomstraat 3, 9300 Aalst, Belgium - mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. 

I / we (*) share hereby inform you that I / we (*) revoke our agreement regarding the sale of the following goods: -

ordered on / received at (*) -

your name(s): -

Your address: -

Your signature (only when this form is submitted on paper): -

Date: -

(*) Strike out what does not apply

  1. REFUNDS

Each refund will be automatically made to the account you used for the payment. For payments by bank transfer and prepayments, the refund will be made to the account from which the payment was made. If you have paid via Paypal or by credit card, the refund will be made on your Paypal or credit card account. If you have used a gift voucher for your purchase, we will credit the amount in question to your gift voucher account.

  1. GENERAL

10.1 Boutique Cosmétique (Dräke bvba) can only be held liable for damage, attributable to its intent or gross negligence up to the invoice value. 10.2 Boutique Cosmétique (Dräke bvba) is not liable for any damage resulting from typing errors, inaccurate or unclear representation of data and other shortcomings in information on the website. 10.3 Boutique Cosmétique (Dräke bvba) is not liable for any damage and / or allergic reactions resulting from the use of the sold products. 10.4 The European Commission offers consumers a platform for alternative dispute resolution. Consumers can settle their dispute with respect to an online order without the intervention of a court. You will have access to the online dispute resolution platform via this url link: http://ec.europa.eu/odr/. 10.5 The application of the Vienna Sales Convention on international purchase agreements (1980) is explicitly excluded. 10.6 If one or more provisions of the general terms and conditions would be void, this will not affect the validity of the other stipulations. 10.7 All rights, obligations, offers, orders and agreements to which these conditions apply, as well as these conditions, are governed by Belgian law. 10.8 All disputes between parties will only be submitted to the competent court of the city/municipality where the registered office of Dräke bvba (9300 Aalst) is located (Belgium).

  1. OUR DATA

Dräke bvba ● Boutique Cosmétique ● Dennenboomstraat 3 ● 9300 Aalst ● Belgium ● BE 0470.763.467 ● Tel: +32(0)497/16.10.01 ● Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Last update 20.11.2018